Monday, July 28, 2014

Gene Maeroff, worked for PD in the 1960s

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Gene I. Maeroff
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Gene I. Maeroff, a former education reporter for The New York Times and an author on education issues who found a second career working in the field as a researcher and an adviser, died on Friday in Manhattan. He was  75. 

http://obits.cleveland.com/obituaries/cleveland/obituary.aspx?pid=171874300

Thursday, July 17, 2014

July retirees luncheon

PD Editorial Retirees & Expatriates
Casual unstructured lunch troupe
Gather for lunch on the last Fridays of January, April, July and October
Spouses and guests always welcome
NEXT LUNCHEON12:00 p.m., Friday, July 25, 2014
PLACE: Stone Mad Pub and Restaurant, 1306 W. 65 St. corner of Herman, north of Detroit, Cleveland (they do not have a website)
MENUPlease indicate choice when making reservation:
Spinach Salad $7. (add Chicken or Salmon $5); Roasted Turkey Club with Apple Fennel Coleslaw $11. Stone Mad Burger with Coleslaw  6 oz. $8, 12 oz. $10; Fresh Salmon BLT with Coleslaw $13. Beverages and Desserts extra.

 RSVP by Friday, July 18
Jo Ann Pallant (440) 734-1923 or email japallant@sbcglobal.net or
Janet French (216) 221-2318 or email jabfr519@cox.net


Tuesday, April 15, 2014

April 25 lunch

PD Editorial Retirees & Expatriates
Casual unstructured lunch troupe
Gather for lunch on the last Fridays of January, April, July and October
Spouses and guests always welcome
NEXT  LUNCHEON11:30 a.m., Friday, April 25, 2014 (Note the earlier starting time.)
PLACEPacific East Japanese Restaurant, 1763 Coventry Road, at Mayfield Road, Cleveland Heights
MENUPlease indicate choice when making reservation:
Chicken Teriyaki, $7.50; Shrimp Teriyaki, $8.95; Chicken and Vegetable Tempura, $6.95; Shrimp and Vegetable Tempura, $7.95; Grilled Beef Asparagus Roll, $7.95
Extra charge for using credit card for purchase under $10.
Metered parking two blocks south on Coventry, identified by glass tower.
25 cents/half hour 
 RSVP by Tuesday, April 22
JoAnn Pallant (440) 734-1923 or email japallant@sbcglobal.net or
Janet French (216) 221-2318 or email jabfr519@cox.net

Wednesday, March 12, 2014

Lunch with Steve Esrati

Steve Esrati sends us word of an upcoming luncheon in Dayton.  1 p.m. March 21 Wheat Penny, 515 Wayne Ave.  

Saturday, January 18, 2014

George Markell dies

 Former Plain Dealer copy editor George A. Markell has died of cancer at the age of 65. After leaving the PD, George worked
as a copy editor for the San Francisco Chronicle until retiring in 2002.  He also practiced law  in Oakland, CA for several years.

George went to Cleveland Heights High and received a degree in journalism from Kent State University. He later obtained
his law degree in San Francisco.

 "My brother fought a brave battle against his cancer and lived as  fully as he could until the end," said his sister
 Harriet Markell of San Francisco.

 See more at: http://www.legacy.com/guestbooks/cleveland/guestbook.aspx?n=george-markell&pid=169142471&cid=full#sthash.ZX8HEvzH.dpuf

Here's the obit from the Chronicle:

George Markell

George A. Markell
Nov. 14, 1948 – Jan. 13, 2014

Passed away peacefully at Coming Home Hospice in San Francisco, from cancer, his son, sister, and dearest friend at his side.  He is survived by his brother Robert E. Markell (Marti Katz) of Lyndhurst, OH; sister, Harriet D. Markell of Sacramento, CA; son Patchen Markell (Andrea Frank) of Chicago, IL; and close friend Niki Xie of San Francisco.  George was preceded in death by his parents Lillian B. and Arthur Markell of Cleveland.  A celebration of George's life will take place in San Francisco.

George graduated from Cleveland Heights High School, earned his B.A. in Journalism at Kent State University and a J.D. at Hastings College of Law in San Francisco.  He was a copy editor at the Cleveland Plain Dealer and, after moving to the west coast in 1978, at the San Francisco Chronicle, retiring from the Chronicle in 2002.

An avid baseball fan, George watched every game possible during the season and scheduled his vacations to coincide with the playoffs and World Series.  He bicycled Mt. Tamalpais and Marin County (as well as the Canadian Rockies and France) and hiked the Bay Area to identify wildflowers and birds.  His nature  photographs are testament to his love of the outdoors and of the medium.  Raised in a family that loved literature and words, George was a voracious reader, a lover of poetry, and an exacting grammarian, and thus a respected and beloved member of the copyediting team at the Chronicle for over 20 years.  His headlines, some legendary, show his great sense of humor and way with words.  As an active member of the Newspaper Guild, including as shop steward, he fought for better pay and treatment for those who did the hard work of getting out the paper every day. His interest in First Amendment issues prompted him to get a law degree mid-career, after which he practiced law briefly, returning to the Chronicle to do the work he truly loved.

George and his son, Patchen, were always very close, sharing interests in cycling, literature, music, and politics.  He also remained close with his brother and sister all of his life, and more recently spent a great deal of time with his friend Niki and her children and grandchildren.  He will be sorely missed by his family and many friends.

Friday, January 17, 2014

From the Columbia Journalism Review

DETROIT, MI — As a major reorganization of the Cleveland Plain Dealer takes shape, veteran reporters are adjusting to “backpack journalism,” the division of staff into two companies, a looming move to a new office, and demands to post stories more quickly.
At the same time, they are memorializing their old newsroom in striking images that are circulating on social media and in email chains. The photo above was sent to CJR by a former Plain Dealer employee with the subject line, “This used to be a newsroom.”
Over the past year, the Cleveland paper has followed much the same plan that owner Advance Publications carved out in New Orleans and elsewhere: it reduced print deliveryshed staff through layoffs and buyouts, and saw the creation of a new, non-unionized digital company under the same corporate umbrella. The Plain Dealer Publishing Co. and the new company, Northeast Ohio Media Group, are separate entities, but both contribute material to the free website Cleveland.com and to the print newspaper, which saw its newsstand price rise to $1 this week.
The changes aren’t just to the org chart, as is evident from the photo above, of the room where editors and reporters once rubbed elbows. Amid an overhaul of the editorial workspace, the paper’s “newsroom culture is gone,” one Plain Dealer reporter told me. (He, like the other current Plain Dealer staffers in this article, spoke on the condition of anonymity.)
The old Plain Dealer newsroom, at 1801 Superior Ave., is in a building constructed in 1999, during what we can now see as the beginning of the end of an era. A press release at the time said the building would “house about 1,000 employees” across the news and business divisions. A second longtime Plain Dealer reporter described it as “overbuilt” even when it was new; for the last few years, the company leased one floor to a software firm, she said.
After the most recent wave of layoffs, the second reporter said, the staff was so depleted—The Plain Dealer now reportedly has about 95 editorial and production employees—that “it was deemed not worth it to keep us there in the main newsroom.” Most of the paper’s reporters and editors will soon relocate to the Skylight Office Tower at Tower City Center, a shopping mall/office/transit complex in downtown Cleveland, where they will occupy space above Cleveland’s Hard Rock Café. Meanwhile, the “Pub Hub,” a group of about 30 to 40 designers, editors, and print production staff, will move to the company’s printing and distribution plant in the Cleveland suburbs. And Northeast Ohio Media Group—which has hired new staff in recent months and still has several job openings—will move its employees into renovated space at the Superior Avenue building. (They are currently based in office space in The Flats, a neighborhood along the Cuyahoga River.) The moves are expected to be completed around March.
When the changes were announced on Cleveland.com in November, Andrea Hogben, president of NEOMG, said, “the newly renovated space is designed to showcase our digital capabilities and promote a culture of innovation and creativity.” An “open office” will feature “a variety of collaboration areas” for media group employees, the announcement said.
In the same item, Virginia Wang, general manager of The Plain Dealer Publishing Co., added that the newspaper’s move to Tower City “allows our reporters to continue being the voice of the community from a centrally located downtown facility.”
But a set of changes to newsroom practice during the transition period, veteran Plain Dealer journalists say, is actually encouraging them to work remotely and hindering collaboration.
(Seeking a management response to these concerns, I made several attempts by phone and email this week to reach Wang, Plain Dealereditor Debra Adams Simmons, and Plain Dealer managing editor Thomas Fladung, but at the time of publication have not received a reply. We will update this story if we hear from them. Here’s an account of Plain Dealer and NEOMG editors discussing the recent changes at a public event in September.)
Plain Dealer editorial staff are currently working out of extra space in the Superior Avenue building, organized in the cubicle-free “open office” concept that both companies will find in their refurbished newsrooms. In order to incentivize “backpack journalism”—and generate more multimedia content for Cleveland.com—reporters and editors were also given iPhones and laptops, along with actual backpacks, so they can work from home or cafes. “They are very much encouraging us to be mobile, to not claim particular places and not keep a lot of stuff there,” the first Plain Dealer reporter told me. “What they envision is like when you go into a cafeteria and just find a spot.”
At Northeast Ohio Media Group, where the staff is generally younger, these changes may be taken in stride. “I like to think of the city as my newsroom now,” said Brandon Blackwell, who formerly worked at the Plain Dealer’s Columbus bureau and now covers crime for NEOMG. “I miss many of the faces from the old newsroom, but I’m not attached to the old ways. I still get to do what I love—I just do it a little differently now.”
But at The Plain Dealer, the first reporter said, the adjustment has been less smooth. Many staff members are using “piles of stuff” to fashion makeshift offices. The reporter said he staked out a regular spot to work in the open office, but had to give it up to a graphic artist who needed a better wireless connection. By then, most of the good places were already taken. “People are territorial,” the reporter said. “They want their own little place.”
Nowadays, he went on, “I plant myself in one of the cushy side offices that no one can claim for good, but are usually open.”
That’s when he shows up at all: like many others, this reporter is working from home more and more. Staffers quickly learned they don’t need to ask for permission to work at home, he said, and the practice is “completely encouraged. [Managers] don’t care.”
Many Plain Dealer journalists appreciate the convenience and flexibility, the reporter said. But as a result, “There’s not a newsroom buzz. There’s not the camaraderie of a newsroom, where everyone is always hearing what’s going on. You’re all off doing your separate thing.”
The second Plain Dealer reporter said she is productive whether working from home or an office, but “what you’re missing is the collegiality, the chance to sit down and hash out stories, the newsroom atmosphere.”
There is also concern for how the new structure relates to the quality of the editorial product, both in print and online. Plain Dealerreporters said that, in addition to increased attention to online metrics, they have noticed less rigorous editing—they directly post in-process stories online, writing their own headlines—and a thinner print publication.
Though the flexibility has advantages, the office reshuffling is the most visible manifestation of a series of decisions that have frustrated veteran Plain Dealer staff. A third longtime reporter described those moves, including the division of staff into two companies—one union, one non-union—and the displacement of the Plain Dealer newsroom as “crushing” to the newspaper.
The photo at the top of this story was shared with CJR by Stephen Esrati, a former copyeditor who has not worked at The Plain Dealer for years but now edits a newsletter for alumni of the paper. It came to him from a current staff member who will be relocated to Tower City Center. “That got me going,” Esrati said. “I couldn’t imagine people being scattered all over the city and putting out a website.”
The office moves also raise a question that’s been unsettled since Advance first began making changes in Cleveland: what will the relationship between Plain Dealer and NEOMG editorial staff be, and how long will the bifurcated arrangement last?
The third Plain Dealer reporter I spoke with described the current situation as “divisive.” Blackwell, the NEOMG reporter, said he had “little to no interaction” with newspaper staff, “unless we are passing along a tip or checking to make sure we aren’t covering the same story.” But the first Plain Dealer reporter said that despite the barriers, some collaboration is happening; he shares material with NEOMG reporters, and they return the favor. “An NEOMG guy gave me a cell number for someone I needed to reach just last week,” he said.
Plain Dealer reporters are also taking it upon themselves to create communication across the broader company—including with colleagues at Advance papers in other cities. Referring to the family that owns Advance, the reporter told CJR: “Newhouse people need to communicate with other Newhouse people. Talking to you guys is a service for the all the people in Newark and New Orleans and Portland.”


    Follow @USProjectCJR for more posts from this author and the rest of the United States Project team.

    Tuesday, January 14, 2014

    Yes, it's true, the PD staff will move

    This was on Cleveland. com in November.:

    The Northeast Ohio Media Group and The Plain Dealer Publishing Company today each announced to their employees where they will be working when the companies move into their permanent homes next year.

    The Northeast Ohio Media Group, a digitally focused company that is responsible for editorial content, advertising sales and marketing for cleveland.com, The Plain Dealer and the Sun newspapers, will move into renovated space at 1801 Superior Ave.

    Most of the reporters and editors with The Plain Dealer Publishing Company will move their newsroom from 1801 Superior Ave. into the Skylight Office Tower at Tower City Center.

    Some editors -- those responsible for designing and producing the print editions of The Plain Dealer and the Sun newspapers -- will move with the rest of the employees of The Plain Dealer Publishing Company into renovated office space at the company’s facility on Tiedeman Road in Brooklyn, where the newspapers are printed.

    In addition to its newsroom, The Plain Dealer Publishing Company includes production, circulation, finance, information technology, accounting and other support services.

    The Northeast Ohio Media Group launched in August under President Andrea Hogben, to meet the changing needs of readers and advertisers. The launch coincided with the reduction of home delivery of The Plain Dealer’s print edition to four days a week and the renewed emphasis on providing news on a variety of digital platforms.

    Since the company launched, the sales, marketing and human resources workers have  remained at 1801 Superior Ave., but the company’s newsroom has been at the offices of cleveland.com on the west bank of the Flats.

    Hogben said she expects to move into the renovated space in the second quarter.

    “We are excited about the collaborative atmosphere that our new environment will provide for our Northeast Ohio Media Group employees,” Hogben said. “We remain committed to operating in downtown Cleveland and the newly renovated space is designed to showcase our digital capabilities and promote a culture of innovation and creativity.”

    Media group employees from editorial, advertising, marketing and human resources departments will share an open office, which will feature a variety of collaboration areas, meeting rooms and open desk space.

    The Plain Dealer Publishing Company is under the direction of General Manager Virginia Wang, who said the move will allow the company to make much better use of space it owns in Brooklyn.

    "These moves are being made because they are in the best interest of the Plain Dealer Publishing Company from both an economic and operating standpoint,” Wang said. “Relocation of the news staff to the Skylight Office Tower represents our continued commitment to the City of Cleveland and allows our reporters to continue being the voice of the community from a centrally located downtown facility.”

     Both companies plan a series of informational meetings today to show employees the planned office space and answer questions.

    Dayton branch lunch

    Steve Esrati and Tom Quinn of the Dayton branch of the PD alumni are having a Lunch Wednesday, Jan. 22, 1 p.m. at Ruby Tuesday on Far Hills in Centerville. 
    Bring your spouses.
    Free copies of "Comrades, Avenge Us." says Steve.
    --
    Stephen G. Esrati

    Monday, January 06, 2014

    Jan. 31 luncheon

    PD Editorial Retirees & Expatriates
    NEXT  LUNCHEON: Noon, Friday, Jan. 31, 2014 
     PLACE: 
    vv Market Garden & Brewery, 1947 W. 25 next to the West Side Market.
    Park in the lot behind the market

    MENU: Soups, sandwiches, salads.
    Check their website marketgardenbrewery.com for their menu.
    RSVP RSVP by Tuesday, Jan. 28
    JoAnn Pallant (440) 734-1923 or email japallant@sbcglobal.net or
    Janet French (216) 221-2318 or email jabfr519@cox.net (new email address)
      

    PL 

    Wednesday, December 04, 2013

    Dayton based alum

    Tom Quinn and Steve Esrati are setting up a Dayton branch of CULT. The next meeting will be in January.  Details later.



    Sunday, November 17, 2013

    Scenes from the Press Club Hall of Fame dinner

    The Press Club of Cleveland inducted 5 journalists into the Hall of Fame Thursday, Nov. 14 at the Mariott in Cleveland.  Nearly 200 people attended to honor PD baseball writer Paul Hoynes,  former PD reporter/editor Mary Anne Sharkey, PD cartoonist Jeff Darcy,  Ideastream radio personality Dee Perry and Jewish News Columnist Violet Spevack.   

    Here's some sightings from the affair:




     Former publisher and editor Tom Vail, 87,  was a special guest of Mary Anne Sharkey.

     Jeff Darcy took us behind the cartoons.
     Radio personality Jim McIntyre, center, was given the Chuck Heaton Award by PD Minister of Culture Michael Heaton, right. The award is given to a journalist who best exemplifies the sensitivity and humility exhibited by the late PD sports writer Chuck Heaton.
    PD Tipoff writer and  radio man Mike McIntyre, brother of Jim, and former editorial writer Jim Strang pose for a caption contest.
     Sports guys Paul Hoynes, the inductee, deputy Sports Editor Mike Starkey, and former Sports Editor Roy Hewitt.
     PD columnist Phillip Morris with Blaine Griffith of the mayor's office
     PD reporter Tom Feran,  Tom Vail and PD Editorial Page editor Betsy Sullivan.
     Former food writer John Long, left,  former PD writer and husband of Sharkey, Joe Dirck, and Kathy Seimon, assistant city editor and John's wife.
     Former editorial page editor Brent Larkin and columnist Tom Suddes

    Monday, October 07, 2013

    Lunch bunch in Parma


    PD Editorial Retirees & Expatriates
    Gather for lunch on the last Fridays of January, April, July and October
    Spouses and guests always welcome
    NEXT  LUNCHEON: At noon, Friday, Oct. 25, 2013 .
    PLACE: Kumo Japanese Seafood Buffet (formerly Hong Kong Buffet), 1975 Snow Rd., across the street from Midtown Mall in Parma.
    Take I480 to State Road, go south to Snow, turn left (east). Just past the new Parma library, enter the parking lot south of Snow between Burger King and Park 'N Eat. Kumo is at the south end of the lot, west of Giant Eagle.
    MENU:  Japanese and Chinese food, from dim sum and sushi to teriyaki, tempura and ice cream. Prices are under $10 plus beverage.
    RSVP by Tuesday, Oct. 22,
    JoAnn Pallant (440) 734-1923 or japallant@sbcglobal.net or
    Janet  French   (216) 221-2318 or jabfr519@cox.net (new email address)


    Sunday, July 07, 2013

    Let's do lunch

    PD Editorial Retirees & Expatriates
    Casual unstructured lunch troupe
    Gather for lunch on the last Fridays of January, April, July and October
    Spouses and guests always welcome

    NNEXT LUNCHEON: Friday, July 26, 2013 at 11 A.M. (Noon is busiest time, and restaurant closes at 2 p.m.)
    PPLACE: Original Pancake House, 3000 Westgate Mall (second row of buildings on W.210th St. side behind Earth Fare), Rocky River
    MENU: Order from the menu (Preview at originalpancakehousecleveland.com) Prices range from $5.79 to $11. Tip is 18%. Will give separate checks.
    PARKING in Westgate Mall
    RSVP by Tuesday, July 23, to JoAnn Pallant (440) 734-1923 or email japallant@sbcglobal.net


    Thursday, April 11, 2013

    April luncheon Friday, April 26 at Nighttown


    PD Editorial Retirees & Expatriates
    Casual unstructured lunch troupe
    Gather for lunch on the last Fridays of January, April, July and October
    Spouses and guests always welcome

    NEXT  LUNCHEON: Noon, Friday, April 26, 2013
    PLACE: Nighttown Patio, 12387 Cedar Road, Cleveland Heights
    MENU: Order from the menu (Preview at Nighttowncleveland.com) Prices range from $11 to $18. Tip is 20%.
    PARKING in large metered lot west of restaurant on Cedar Road or Euclid Heights Boulevard.
    Meters take quarters, first 30 minutes free. Figure at least two hours at restaurant.
    RSVP by Tuesday, April 23, to
    Janet Beighle French (216) 221-2318 or email jabfr519@sbcglobal.net or
    JoAnn Pallant (440) 734-1923 or email japallant@sbcglobal.net

    Saturday, March 23, 2013

    Ned Whelan dies

    In the days of typewriters and copy paper, Ned Whelan  would type out a story and paste the pages together. The white glue, made by a copy aide, would stiffen and  sometime you'd see a three- feet- long piece of copy stand up from his typewriter.    Whelan's  stories were long but good.

    According to The Plain Dealer's obit, "Whelan fell down the stairs in the dark at his daughter's home in Phoenix on March 16 and suffered irreversible brain damage. After life support was removed, the 70-year-old died Wednesday, March 20, at a nearby hospital."

    He worked  at The PD in the late 60s and 70s,  Cleveland Magazine and later had his own PR firm. 

    Here's a link to the obituary: http://www.cleveland.com/obituaries/index.ssf/2013/03/edward_p_ned_whalen_was_a_lead.html

    Friday, February 08, 2013

    Bill Woestendiek update


    PD alum Bill Lucey recently profiled John Woestendiek, son of Bill Woestendiek, former PD editor. 

    John had this to say about his dad: 
    He's scheduled to get out of the rehab center Friday (2/8) and go to an assisted living center in Gilbert, Az., called emeritus, where his wife, Bonnie, is living.
    Basically he went to the hospital for stomach problems, sailed through the surgery, then had a heart attack. He was in an induced coma for several weeks, finally coming out of it. Since then it has been a long road to recovery, but he keeps fighting.

    This is a longer piece that John wrote about Bill on his blog.

    Sunday, February 03, 2013

    Printer Jim Walczak dies

    Those in editorial who had to venture up to the 3d floor composing room  in the old PD building knew Jim Walczak, one of the best printers up there.

    He captained a bowling team of all women from editorial (Hell's Bells) and put up with dozens of sometimes clueless news editors and layout people.  He made up page one and helped a lot of rookies through the trials of laying out the front page. He was calm and patient, a good guy.  In the days of hot type, if the type didn't fit, he'd reach into his back pants pocket and pull out a short news filler to plug the hole. 

    Here's his death notice from The PD.


    WALCZAK JAMES J. WALCZAK, 79. Beloved husband of the late Wanita (nee Gregory). Most loving father of Kenneth Walczak (Crystal) of Bronson, MI and James T. Walczak (Kathleen) of Lorain, OH. Loving grandfather of Kimberly Ulrich (Aaron). Great-grandfather of Kordelia Ulrich. Enjoyed 43 years as a printer for the Plain Dealer. Committal Service with Military Honors at the Ohio Western Reserve National Cemetery at a later date. Arrangements by Yurch Funeral Home 216-398-1010 www.YurchFunerals.com

    Friday, January 25, 2013

    January Gathering

     About 25 former   Plain Dealer employees (and one working guy) gathered at the new Emperor's Palace (where the old Shanghai used to be) on Rockwell Ave. for lunch and conversation Friday, Jan. 25, 2012.  It was a cold and snowy day but the place was hot with talk and gossip and worry about whether/when The PD will go to a 3-day publication. The new restaurant is pretty spiffy and big.   The next lunch will be in three months. JoAnn Pallant and Janet Beigle French do the organizing.


    John Coyne, John Soeder, Kathy Shaw. Coyne  was a business and police reporter and took the 2006 buyout. Soeder left recently as pop music critic and is now at Cleveland State and writing a book about Jane Scott. Kathy was a copy aide and a police reporter.

                               Former sports columnist Bob Dolgan and former state editor Stu Abbey.

                      Former art critic Helen Cullinan and former music/dance critic Wilma Salisbury.
     Tom Gaumer, Andy Juniewicz and Joel Downey, who  is still working -- now in layout.  Andy went to work for Mayor Dennis Kucinich nearly 35 years ago.  Gaumer ended his long career as the computer assisted reporting editor.  These days he's either an elf on the Polar Express or a docent at the zoo.

                              Next to Joel is Doris Vargo who worked at the Cleveland News and PD.
     That's Lori Onder, former business department secretary, on the left,  former roving state reporter Richard Ellers, and former food editor  Janet Beigle French and her husband.
     Dogan, Coyne, Abbey, Gaumer, Downey, Mr. French and JoAnn Pallant
                               Former secretary Ruth Zander and former book secretary JoAnn Pallant

                         Looking at some old photos: Kathy Shaw, Bob McAuley, and Andy Juniewicz

    Wednesday, January 09, 2013

    Life after newspapers? He's looking for you

    Bill Lucey, who worked at The PD as a  copy aide and library clerk from 1988 to 1998, has a  a new blog called NewspaperAlum.com (www.newspaperalum.com). He  profiles former newspaper employees to see what they've been up to and get their take (if they're willing) on the dire state of the newspaper industry.  

    He's looking for you. 

    If you're out of the business, found life after newspapers  and would like to be profiled or just give a brief update on your whereabouts and projects you've been working on, give him a jingle at 
     wplucey@gmail.com